SGUS Programme in
Manage Retail & Enterprise in the Digital Age

​Next Intake: 2 Dec 2020
Digitisation has impacted the business environment, evolving into one high-tech global environment that is changing every minute. Connectivity amongst people has also reshaped our channels of communication and influenced our perception on what communication encompasses. Adopting mindsets of agility and responsiveness to changing needs have become important attributes for businesses and its people.  The programmes in this pathway will broaden your skillset and sharpen your competitive edge through developing your leadership skills to manage change, engage, coach and motivate team to strengthen team cohesion, boost productivity and drive growth. Participants will also gain skills and knowledge to manage business operations, heighten customer engagement, drive innovation in achieving desired outcomes for the business. 
Topics Covered
  • Adapt to Change (24 hours)​
  • People and Relationship Management (24 hours)
  • Service Coaching (18 hours)
  • Service Planning and Implementation (24 hours)
  • Workplace Communication (18 hours)
  • Customer Experience Innovation (18 hours)
  • Productivity Improvement (18 hours)
  • Global Mindset (24 hours)
  • Retailing and the Economy (24 hours)
  • Sales Target Management (24 hours)
  • Service Leadership (30 hours)
  • Workplace Communication (SF - Manager) (18 hours)
  • Customer Experience Innovation (SF - Manager) (18 hours)
  • Productivity Improvement (SF - Manager) (30 hours)
  • Financial Analysis (30 hours)
  • 6 Dimensions of Retail (14 hours)
  • Delivering the Value Proposition (8 hours)
  • Category Management: The Key to Business Growth (16 hours)
Target Participants
With at least 3 years supervisory/managerial working experience in retail or Professional/Managerial/Management Executive (PME) position in non-retail sector
Admission Requirements
GCE 'O' level Credit (at least C6) in English and Mathematics or Workplace Literacy and Numeracy (WPLN) score: Level 6 for Reading, Listening and Numeracy
Course Schedule
To be confirmed – tentative schedule will be given upon programme run
Course Fee and Funding
$500 (inclusive of GST)

Contact us to discuss your needs

email
Public enquiries: courses@sirs.edu.sg

Corporate enquiries: upskill@sirs.edu.sg
​

phone
(65) 6222 7477

address
11 Eunos Road 8, Lifelong Learning Institute #08-02/03/04 S408601