Improve Customer Engagement with Digital Mindset
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Customers are everything for all businesses. For this reason, it is important for any businesses to continuously be in touch with their customers. This is especially true when we are living in a digitally connected era, where our customers can easily be engaged by your competitors.
Engagement involves establishing higher value customer relationships and deepening the relationship with your current customers. The ultimate goal of customer engagement is to encourage your customers to spend more time with your brand while establishing a stronger connection. In exchange, engaged customers tend to spend more money and be more loyal.
This workshop is designed to equip individuals to generate ideas and opportunities to engage customers in the digital world.
Upon completion, participants will gain deeper knowledge and practical application on:
• Understanding the evolution of retail with changing habits and trends
• Rethinking customer journey for the digital age
• Understanding the merge of digital and physical space to optimise multi-channel experience
• Learning to cultivate customers instead of selling products
• Understanding customer’s intent to shape customer experience
• Redefining the service personnel role and to upgrade capabilities
Self-sponsored individuals may use their SkillsFuture Credit to pay the nett course fee/s.
Singaporean / Singapore Permanent Resident
Enjoy 70% funding
Singaporean 40 years & above
Singaporean / SPR sponsored by SMEs*
Enjoy 90% funding