Digital Commerce Operations
In the rapidly changing retail landscape brought by digitalisation, being able to manage e-commerce operation efficiently is one of the critical factors of a successful retail business. Retailers need to satisfy the increased expectations of customers and at the same time, grasp and manoeuvre in the complexity of omni-channel delivery. This requires continuously re-evaluating and re-inventing the way the business operates.

To make optimal business and operational plan, business owners and e-commerce teams will require a 360 view of the e-commerce landscape and learn holistic operational functions critical to a successful online business.

Upon completion, participants will gain deeper knowledge and practical application on:

The operational aspects of an e-commerce store or business
  • The performance indicators of an online business
  • The components of a holistic online store
  • The roles and responsibilities in an e-commerce business
  • The start-up process of an online store
  • Understand the various marketplace platforms
  • Setting up an attractive store
  • Key aspects of growing an e-commerce store
  • The promotional tools of the different e-marketplace platforms 
  • Sourcing of products  

The customer service aspect of an online business
  • Understanding online customer buying process
  • Techniques to handle online communication with customers
  • Knowing seller’s responsibilities

Programme Fee
​Fees reflected are after subsidy and includes prevailing GST. ​

Singaporean / Singapore Permanent Resident
$513.60
​Enjoy 70% funding
Singaporean 40 years & above 
Singaporean / SPR sponsored by SMEs*
$193.60
​Enjoy 90% funding

*Reimbursement of $240 via SkillsConnect under Enhanced Training Support for SMEs. 
Others
​$1,712.00

Send me Digital Commerce Operations Brochure today!

Brochure includes detailed course outline.