Digital Commerce Operations
13-15 May 2019 (Mon-Wed)
In the rapidly changing retail landscape brought by digitalisation, being able to manage e-commerce operation efficiently is one of the critical factors of a successful retail business. Retailers need to satisfy the increased expectations of customers and at the same time, grasp and manoeuvre in the complexity of omni-channel delivery. This requires continuously re-evaluating and re-inventing the way the business operates.
To make optimal business and operational plan, business owners and e-commerce teams will require a 360 view of the e-commerce landscape and learn holistic operational functions critical to a successful online business.
Upon completion participants will gain deeper knowledge on:
The operational aspects of an e-commerce store or business
The customer service aspect of an online business
Suitable for entrepreneurs, marketing, operations, and customer service
Self-sponsored individuals may use their SkillsFuture Credit to pay the nett course fee/s.
Singaporean / Singapore Permanent Resident
Enjoy 70% funding
Singaporean 40 years & above
Singaporean / SPR sponsored by SMEs*
Enjoy 90% funding
* Reimbursement of $150 under ETSS / SkillsFuture Mid-Career Enhanced Subsidy.
Workfare Training Support (WTS) Recipient
Enjoy 95% funding