Change Management in a Digitally Enabled World
Next Run: 30 - 31 Oct 2018
The tectonic plates of business and technology are shifting. The speed of change that businesses face today is advancing in the blink of an eye. Today’s business norm is to optimise disruptive innovations powered by the digital revolution. The digitisation of retailing is driving a need for new approaches to business. 

Traditional change management approaches no longer apply to organisations seeking to undertake transformation and reinvention. Effective transformation in the digital era requires a fresh new change management approach – enabling accelerated transformation, corporate cultural shifts and motivating employees in speedy adoption of new methods, technology and processes. 

This masterclass is designed to help companies to create a new change management model. It will develop both vision and strategy of where the company is heading and the steps to get there. It will consolidate what is learned from the current change to enable company improve the change process in the future. This programme will anchor the change in the corporate culture through strategies, performance measurements, profitability improvements and customer satisfaction level.

The programme covers the following:
• Understand the new customers today and redefine your target customer segment/s
• Identify the new customer journey and non-linear purchasing pathways
• Understand the importance of identifying & optimising all customer touch points
• Develop an action plan to adapt job scopes around the customers

Speaker Profile

Clarence Chew
Partner, Queen Consulting Group

Clarence Chew is currently a Partner at Queen Consulting Group. He has significant experience in market entry, technology and business growth. Clarence’s career highlights include the successful and profitable market entry of billion-dollar sporting brand Decathlon S.A. into Southeast Asia using modern technology and strategies, as well as consulting for a range of Small-Medium Enterprises. He is also on the task force of the Singapore Retailers Association and works closely with a number of Singapore government agencies (Enterprise Singapore, Economic Development Board, and Workforce Singapore) to provide resources for private businesses to grow. His experience in Change Management has been extensive; having led the Digital Transformation of Decathlon for 4 years and is currently consulting for a number of local companies to execute change, such as Mothercare Singapore, Hong Kong and Malaysia.

Programme Fee
Self-sponsored individuals may use their SkillsFuture Credit to pay the nett course fee/s.
Singaporean / Singapore Permanent Resident
$385.20
​Enjoy 70% funding
Singaporean 40 years & above 
Singaporean / SPR sponsored by SMEs*
$145.20
​Enjoy 90% funding
Others
​$1,284

*Reimbursement of $240 via SkillsConnect under Enhanced Training Support for SMEs.
​All fees include prevailing GST.

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