Change Management in a Digitally Enabled World
Next Run: 30 - 31 Oct 2018
The tectonic plates of business and technology are shifting. The speed of change that businesses face today is advancing in the blink of an eye. Today’s business norm is to optimise disruptive innovations powered by the digital revolution. The digitisation of retailing is driving a need for new approaches to business.
Traditional change management approaches no longer apply to organisations seeking to undertake transformation and reinvention. Effective transformation in the digital era requires a fresh new change management approach – enabling accelerated transformation, corporate cultural shifts and motivating employees in speedy adoption of new methods, technology and processes.
This masterclass is designed to help companies to create a new change management model. It will develop both vision and strategy of where the company is heading and the steps to get there. It will consolidate what is learned from the current change to enable company improve the change process in the future. This programme will anchor the change in the corporate culture through strategies, performance measurements, profitability improvements and customer satisfaction level.
The programme covers the following:
• Understand the new customers today and redefine your target customer segment/s
• Identify the new customer journey and non-linear purchasing pathways
• Understand the importance of identifying & optimising all customer touch points
• Develop an action plan to adapt job scopes around the customers
Self-sponsored individuals may use their SkillsFuture Credit to pay the nett course fee/s.
Singaporean / Singapore Permanent Resident
Enjoy 70% funding
Singaporean 40 years & above
Singaporean / SPR sponsored by SMEs*
Enjoy 90% funding