Digital Commerce Operations
In the rapidly changing retail landscape brought by digitalisation, being able to manage e-commerce operation efficiently is one of the critical factors of a successful retail business. Retailers need to satisfy the increased expectations of customers and at the same time, grasp and manoeuvre in the complexity of omni-channel delivery. This requires continuously re-evaluating and re-inventing the way the business operates.
To make optimal business and operational plan, business owners and e-commerce teams will require a 360 view of the e-commerce landscape and learn holistic operational functions critical to a successful online business.
Upon completion, participants will gain deeper knowledge and practical application on:
The operational aspects of an e-commerce store or business
The customer service aspect of an online business
Fees reflected are after subsidy and includes prevailing GST.
Singaporean / Singapore Permanent Resident
Enjoy 70% funding
Singaporean 40 years & above
Singaporean / SPR sponsored by SMEs*
Enjoy 90% funding
*Reimbursement of $240 via SkillsConnect under Enhanced Training Support for SMEs.